Shipping Policy

1. Order Processing Time

Once your order is placed, our atelier prepares it within 24 hours (Monday–Friday, excluding Moroccan public holidays). Each item is inspected, hand-packed, and labeled before being handed to DHL Express.

• Orders placed before 12:00 PM (GMT+1) are dispatched the same day;
• Orders placed during weekends or holidays are processed on the next business day;
• You will receive a confirmation email with tracking as soon as the parcel is dispatched.

During high-demand periods, dispatch may occasionally extend to the next business day. We will notify you promptly should any delay occur.

2. Shipping Destination & Carrier

We currently ship to the United States only, dispatched directly from our atelier in Morocco using our trusted international carrier:

• United States: DHL Express, fully tracked door-to-door.
• International orders: Currently unavailable. Customers outside the U.S. are welcome to contact us at contact@tigemi.com for special shipping requests, which we evaluate on a case-by-case basis.

If you are based outside the United States and would like to place an order, please contact us at contact@tigemi.com before purchasing so we can confirm availability, cost, and applicable import procedures.

3. Delivery Times

Estimated transit time after dispatch to the United States (not including the dispatch processing window described above):

• DHL Express: 2–3 business days from dispatch.

Delivery times are estimates provided by the carrier and may be affected by customs clearance, weather, strikes, or other circumstances outside our control.

4. Shipping Costs

We’re happy to offer a single, transparent shipping option to every U.S. customer.

• Free Shipping via DHL Express (2–3 business days) on all U.S. orders — no minimum order value, no hidden fees.
• Shipping fees do not include customs duties, import taxes, or brokerage fees (see the section above).

5. Order Tracking

As soon as your parcel is dispatched, you will receive an email containing your tracking number and a direct link to follow the shipment in real time. You can also track your order at any moment from your account page on tigemi.com.

Please allow up to 24 hours after dispatch for the first tracking update to appear in DHL Express’s system.

6. Delivery Address & Accuracy

It is the customer’s responsibility to provide a complete and accurate delivery address at checkout, including apartment number, building, and any other detail required by the carrier.

• Address changes can only be made before the parcel is dispatched. Please contact us as soon as possible if a correction is needed;
• Once a parcel has been handed to DHL Express, the address can no longer be modified by Tigemi;
• Parcels returned to us because of an incorrect, incomplete, or undeliverable address are subject to the deductions described in our Refund Policy.

7. Failed Deliveries & Unclaimed Parcels

If DHL Express is unable to deliver your parcel (recipient unavailable, refused delivery, unclaimed at a pickup point):

• DHL Express will attempt delivery 2–3 times or hold the parcel at a local pickup point for a limited period;
• It is your responsibility to respond to carrier notifications and arrange collection within the deadline they provide;
• Parcels returned to Tigemi after failed delivery attempts are treated under our Refund Policy (return-to-sender clause).

8. Lost, Damaged or Delayed Shipments

If your tracking has not updated for more than 10 business days, or if your parcel arrives visibly damaged, please contact us within 7 days of the last tracking update at contact@tigemi.com with:

• Your order number;
• A short description of the issue;
• For damaged parcels: clear photos of the outer packaging and the products inside.

We will open an investigation with DHL Express and, once confirmed, arrange a free replacement or a full refund according to our Refund Policy.

9. International Orders & Local Regulations

For any future orders shipped outside the United States, customers remain responsible for complying with their own country’s import rules, duties, and taxes. Tigemi cannot be held liable for parcels seized, returned, or destroyed by customs authorities due to local restrictions on imported goods.