Shipping Policy

Shipping & Delivery Policy

Last updated: July 5, 2026

TIGEMI ships directly from our atelier in Morocco. Every order ships via complimentary DHL Express, with no minimum purchase. For orders to the United States, duties and taxes are handled by TIGEMI where applicable — the price you see at checkout is the final price charged by TIGEMI, with no expected fees at delivery.

1. Free Shipping via DHL Express

Every order ships free via DHL Express — no minimum purchase. For US orders, duties and taxes are handled by TIGEMI where applicable, so there are no expected import fees at delivery.

2. Processing Time

Each piece is inspected and packed by hand. Orders usually dispatch within 1–3 business days. You will receive a confirmation email once your order ships.

3. Delivery Time

DHL Express delivery to the United States typically takes 2–4 business days after dispatch, fully tracked door-to-door. Delivery estimates are not guaranteed; carrier delays or customs processing may occasionally add time.

4. Tracking

When your order ships, you will receive a tracking email with your DHL tracking number. You can also track your order at any time on our Track Your Order page.

5. Address Accuracy

Please make sure your shipping address is complete and correct before placing your order. TIGEMI is not responsible for delays or returned packages caused by incorrect or incomplete addresses. If you need to correct an address, contact us at contact@tigemi.com within 24 hours of ordering.

6. Failed Delivery & Refused Packages

If a package is refused or returned to us due to an incorrect address, incomplete address, or repeated failed delivery attempts, we may deduct actual outbound and return carrier costs from the refund once the item is received and inspected.

7. Damaged Shipments

Please report visible damage within 7 days of delivery with photos to contact@tigemi.com. We will arrange a replacement or refund according to our Refund & Return Policy. Your 30-day return window is unaffected.

8. Rare Exceptions

Very rarely, customs or carrier processing may require additional review. If any delivery issue appears, contact us before refusing the package so we can help resolve it.

9. International Orders

While we primarily serve customers in the United States, we also ship to a number of other countries. Orders shipped outside the US may be subject to local import duties or taxes determined by your local customs authority; these are the responsibility of the recipient.

10. Contact Us

Tigemi Customer Care

Email: contact@tigemi.com

Phone: +1 862 445 6008

Address: 131 Continental Dr, Ste 305, Newark, DE 19713, USA

Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)

A real person from the atelier replies within one business day.

Tigemi is a registered trade name (DBA) of Cadunlock LLC, a Delaware limited liability company.